Project
Overview
In general, our support agreements cover everything that exists in a client environment (that we agreed to support). If something needs to change, like replacing a Server or piece of Network gear, we do a separate project that is outside of the normal agreement and costs extra. We typically do NOT charge extra for normal Lifecycle replacements of user computers. If we do not have a support agreement, we may refer to that client as "Project Only," and come in as needed to perform a discrete scope of work. These project only client engagements do NOT include ongoing support of the equipment or service we set up during the project.