MSA
Overview
Managed Services Agreement - a type of contract given by an MSP to their client that setups up expectations for how they will provide support. You may hear "Full MSA" which is Enable's term for the "all you can eat" plan for support. We factor in how many users, servers, and network devices, etc. a client has and charge a flat monthly rate to support users and server and network gear. Or, you may hear "Server/Network MSA" - we fully support these items, but do not directly support the users. There are no "overage fees" in this case, but if we consistently need more hours than we estimated, we may charge more the next year. However, see Project for exclusions. This is our preferred agreement, but Block Hours agreements are common.